Customer Experiences

We chose Seabourne because they provide a high-quality, reliable service that perfectly meets our expectations. Their service aligns well with the standards we wish to uphold, offering excellent value for money. Furthermore, communication was pleasant, professional and efficient. Seabourne was able to meet all of our specific requirements and delivery times. The positive experiences and references from others also influenced our decision.

Unlike a standard courier service, Seabourne actively works with you to find the most suitable shipping solution, including customs clearance, international regulations and time-critical deliveries. They have a global network and provide personalised support throughout the entire process. This makes them particularly well-suited to complex international shipments where reliability, speed and flexibility are essential.

They help us dispatch domestic and international consignments efficiently and reliably, taking complex logistical issues off our hands. This includes express deliveries, customs formalities, and coordinating consignments to various countries. Consequently, we are free from the burden of operational handling and can rest assured that important documents and goods will reach their intended destination safely and on time.

One example is an urgent shipment of important documents to one of our international offices. Not only did Seabourne arrange the transport, they also proactively helped us identify the fastest and most reliable shipping method. They kept us informed of the shipment’s status throughout the entire process. Thanks to their quick response and personalised support, the documents were delivered on time. This was essential in order for us to meet our deadline.

In short, Seabourne is a reliable logistics partner that responds quickly, thinks proactively, and carefully manages complex international shipments from start to finish.


Cindy
De Brauw Blackstone Westbroek

We have now been working with Seabourne for over 20 years to ship our goods.

For us, it is important that consignments are handled reliably and quickly at a reasonable cost. What we particularly appreciate about this partnership is the direct and personal contact with our dedicated contact person and the customer service team.

If a consignment requires a little extra attention, they work with us to find a suitable solution and explore the available options. This applies to both smaller and larger consignments.

On occasion, extra speed or flexibility is required, and it is important to be able to react quickly. A recent example was an urgent consignment within the Netherlands that was at risk of being delivered late by one of Seabourne’s transport partners. Following a telephone call to Seabourne, a solution was sought immediately and the consignment was delivered that very evening.

Even if things don’t go to plan on occasion, the issue is addressed and a solution sought. That combination of reliability, personal contact and practical problem-solving is the main reason why we have been working with Seabourne for so long.


Monique
ICL

Here at Te Lintelo Systems, we entrust the vast majority of our imports and exports to Seabourne Logistics. To be honest, we wouldn’t want to use anyone else.

Having a personal point of contact with our account manager and the customer service team makes a huge difference to us. While large international carriers can become bogged down in procedures and systems, Seabourne works with us to find solutions and explore possibilities. They are flexible, adapt quickly, go the extra mile when necessary, and act proactively when things don’t go to plan. This is precisely the solution-oriented approach and service that we at Te Lintelo Systems also aim to offer our customers.

This is why we don’t just see Seabourne as a carrier, but as a reliable logistics partner in our day-to-day business above all.


Roland
TLS – Te Lintelo Systems

We chose Seabourne because of their bespoke logistics solutions. In particular, their expertise in e-fulfilment and customs clearance is of great added value to us.

What sets Seabourne apart from a standard courier service is the diversity of carriers they offer. They monitor and oversee our daily flow of goods, which takes a huge burden off our shoulders.

A good example of the value they add is the proactive way in which Seabourne works with us. For instance, they supported us in setting up a complex B2C returns process by thoroughly assessing the feasibility and carrying out a cost-benefit analysis. We greatly appreciate this kind of active involvement.

If you’re looking for a logistics partner that’s flexible, prioritises personal contact and can combine multiple logistics services, then Seabourne is the best option.


Roger
ECS